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Returns & Exchanges

Returns

We accept refunds/ exchanges on all full-priced purchases when a Returns Authorisation (RA) number is granted and the garment is returned within 14 days of receiving your order.

Garments must be returned in a saleable condition i.e. clean, tags attached, in original packaging. 

Any garments that have been worn, damaged, altered or washed will not be accepted. 

Returns Process

Please follow the below steps to return/ exchange a purchase:

  1. Read the AMANDA MONIQUE Returns Policy below to ensure your return is eligible. 
  2. Contact our Customer Care team (via email or phone) to request a Returns Authorisation number (you will also receive a return delivery address).
  3. Note your Returns Authorisation number on your invoice (emailed through when you purchased your order) and return the item.
    We recommend using a registered and trackable method of return shipment and note we do not accept liability for lost returns. 
  4. Your return will be assessed and, if passed, will be reversed onto your original form of payment.  

Refunds

Refunds are reversed onto the original form of payment i.e. PayPal account or credit card used.

Depending on your credit card provider, refunds may take 3-10 business days to appear on your bank statement.

The total amount of the refund will be minus any shipping charges. 

Exchange

Exchanges are subject to availability once your return arrives at our head office. Exchanges can be made for items of the same value of your original purchase. 

Sale Items

AMANDA MONIQUE does not accept returns (refund or exchange) on any sale items unless deemed faulty. We kindly ask you to consider this before committing to a purchase.

Cancellations

If you have changed your mind and would like to cancel an order, please contact our Customer Care team as soon as possible. Please note that orders which have already been shipped cannot be cancelled.

Faulty Items

We sincerely apologise for any inconvenience caused by receiving a faulty garment. Please contact our Customer Care team at hello@amandamonique.com.au to notify us of any issue and we will work with you to resolve it as soon as possible.

Colours

AMANDA MONIQUE has made every effort to correctly display the colours of our products on our eBoutique. However, due to the fact that we use flash photography, as well as the inevitable variances between computer monitors, we cannot guarantee that your device will display a colour which is completely accurate.

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